In conditions of rapid market growth, proliferating services, and increasing fragmentation of end-markets, conventional customer contact channels no longer provide a sustainable solution to satisfy the full range and complexity of customer demands.
Mahindra Comviva’s Unified Self-Care solution enables operators to create better customer interaction systems by leveraging the different channels - IVR, SMS, USSD, clients, WAP and Web - ensuring customers receive same information whilst meeting their expectat
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9 years ago 00:15:00 1
Reyad Hasnain, Country Manager Bangladesh, Mahindra Comviva @ ETV