Как правильно ответить покупателю. 7 успешных шаблонов. Переписка с покупателем.

Переписка с покупателем. 7 шаблонов правильного ответа: 1. Hi Melony! Thank you so much for buying the mushy bear from my store! We really apologize for the delay and inconvenience of not seeing the tracking status right the way. I’d like to reassure you the items were shipped on time, actually the next day after the order was placed and are on the way- you should see your package hopefully this week. Let me explain the reason for delay in tracking code’s status. I first send orders from Ukraine to the warehouse in Miami by UPS express shipping; and then orders are delivered from Miami to you. Therefore track number starts showing progress only after leaving Miami. Due to the pandemic, the delivery time of orders increased by 1-2 days. At the moment, the shipping time is 7-9 business days (excluding holidays). Since your order was sent on April 28, it left Ukraine customs on May 5 and it is currently on its way to you. You can track the USPS order here: XXXXX Have a wonderful day and thanks again for your business! Best regards, 2. Hi Melony! Thank you so much for buying the invitations from my store! At This point your order and the cards will look exactly as follows. (Объяснить, на картинке, на рисунке, как можно более полно). Please let me know if this is acceptable to you or if you’d like to make changes, please send me the details and I will change your order accordingly. Thank you again so much for your business and I look forward to hearing from you! Kind regards, Sergej 3. Hi Melony! Thank you so much for your interest in our veils and I’m so sorry I didn’t convert the sizes into inches. The length from top head down is 36.5” and by the way, the width at the bottom is 54”. Please see attached pictures with illustrations. Our veils are made from the highest quality silk and lace lace we make right here by hand at our store in Ukraine. We care about your satisfaction and provide 30 days free returns/ free shipping if you are unhappy or unsatisfied with your purchase for any reason. Looking forward to receiving your order and wishing you a wonderful day! Kind regards, Masha 4. Hi Melony! Thank you so much for buying the costume for your daughter from my store! It sounds like you need the costume for a certain event by a certain date. Please let us know the arrival deadline. At the moment, the shipping time is 9-14 business days (excluding holidays). If I send the costume tomorrow, you’ll receive it approximately between May 9th-15th. There is something we can do to expedite shipping, with UPS express the shipping time will be reduced and your order will most certainly arrive by May 10th and most likely between May 5-8th. The additional charge for UPS express is $15. Please let me know by which date you must have the costume and we’ll figure out what to do. Thank you again so much for your business and I look forward to hearing from you! Kind Regards, 5. Hi Melony! Thank you again for your purchase of the magical music box from my store. I’m happy you finally got your package. I sincerely apologize for the delay in shipping and all of the inconveniences its casing you! I care greatly and would like for you to be happy with your purchase. Unfortunately, there is not much I could have done to speed up UPS/ USPS delivery times. These shipping companies advised to expect the delays due to increased volumes and other pandemic related delays. I’d greatly appreciate if you could change your review, to reflect your level of satisfaction with the product itself and my craftsmanship. As a young store on Etsy, it would mean a lot to me! Thank you again for your purchase! Kind Regards, Masha 6. Hi Melony! Thank you so much for buying the raincoat from my store! I’m so sorry you feel the coat you received was not as described- wrong color. In the description, the photos and even in the title of the product, I clearly stated that the color is slightly tan. RALPH LAUREN USED MENS RAIN COAT, EXCELLENT CONDITION, OFF WHITE, LIGHT TAN, size XL However, your satisfaction is very important to me. I’ll gladly send you a full refund as soon as you send the coat back. Please note the return address: xxxx Have a wonderful day and thanks again for your business! Best regards, Masha 7. Hi Melony! Thank you so much for buying the watch from my store! I am so sorry the item arrived broken! I completely understand your frustration. We try very best to properly package the items and use extra precaution, but sometime unexplainable happens and the package gets damaged in the transit. Before I process your return, our policy requires confirming the serial number of the damaged product and the pictures of the damage. Please send me the picture of the watch where the serial number and the damage could be seen. Upon receiving these details, we’ll gladly issue a full refund. Once again please accept my apologies and we are looking forward to hearing from you. Thank you for your business and best regards, Masha