Compensation Notice for Server Error | Soul Knight Prequel

The compensation for the server error of #SoulKnightPrequel has been distributed, here are some questions you might ask: ❓Who’ll be compensated? We will send a compensation mail to all players who have logged into the game and found a knightly order before 23:59:59 on December 14, 2023 (UTC 8). ❓What is the compensation package? Gems*600 (including 150 bonus gems from the Sapphire Pass) Sapphire Pass*1 Chest Keys*15 Cardpack Vouchers*15 Coins*75000 Hairstyle Afro*1 Companion Eggs*3 Hairstyle Pompadour*1 Home Decor (ChillyRoom in a Jam) 1 Companion (EpiGear) 1. ❓Where can I claim the compensation? Please go to the Mailbox in Chillstead in the game to receive your compensation. ❓When will the compensation mail expire? The compensation mail expires at 23:59:59 on Jan 15, 2024 (UTC 8). Please claim your compensation as soon as possible. ❓I get an error code 100 when I try to claim the compensation. What should I do? During peak hours and other extreme circumstances, you may still experience disconnections or lags. Please wait for a moment and try again later. ❓Nothing happens when I try to claim the compensation. What should I do? Please wait for 24 hours. We will schedule a daily system re-delivery for those who did not receive the compensation. Enter the game the next day and again interact with the Mailbox. ❓I tried to claim compensation when my backpack was full. What should I do? Tap on the button daily login panel on the left side of the screen. Go to the tab Gift Depo. Your compensation is temporarily stored there. 🗒️*On a side note...*🗒️ Improvements have been made to SKP’s servers but some players are still affected since the game app was removed from their region’s game store and thus can’t receive the compensation this time. We are still working to solve the problem and will bring SKP back to the game store soon. We will ensure that players in the said situation are taken care of. Please stay tuned to our announcement to get the newest information. We kindly ask for your patience and understanding during this process.